Legal

Privacy Policy

Last updated: May 2026

VeloLanka Car Rental ("VeloLanka", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully.

1. Information We Collect

We collect information you provide directly to us when you:

  • Submit a booking inquiry or contact form (name, email, phone, travel dates)
  • Communicate with us via WhatsApp, email, or phone
  • Complete a rental agreement (passport or NIC number, driving licence details)
  • Make a payment (processed securely via PayHere or bank transfer — we do not store card details)

We also automatically collect certain technical data including your IP address, browser type, and pages visited via standard server logs.

2. How We Use Your Information

  • To process and confirm your rental booking
  • To communicate with you regarding your reservation
  • To comply with Sri Lankan legal and regulatory requirements (e.g. police reporting obligations for foreign nationals)
  • To improve our services and website experience
  • To send service-related communications (we do not send marketing emails without your consent)

3. Third-Party Sharing

We do not sell or rent your personal information. We may share data with:

  • Payment processors (PayHere) solely to complete transactions
  • Insurance providers for the purpose of rental cover
  • Law enforcement when required by Sri Lankan law
  • Service providers who assist us in operating our website (e.g. form handling via Formspree)

4. Data Retention

We retain your booking records and personal information for a minimum of 3 years as required by Sri Lankan commercial regulations. Inquiry data not resulting in a booking is deleted within 90 days.

5. Your Rights

You have the right to:

  • Request a copy of the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal retention obligations)
  • Withdraw consent for marketing communications at any time

6. Contact for Data Requests

To exercise any of the above rights or to make a data inquiry, please contact us at:

VeloLanka Car Rental — Data Privacy

Email: info@velolanka.lk

Address: 123 Galle Road, Colombo 03, Sri Lanka

This policy is governed by the laws of Sri Lanka. We reserve the right to update this policy at any time. Continued use of our services after changes constitutes acceptance.

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